Job Description
Sales Executive- UAE Nationals Only
JPC – 5528 – Sales Executive- UAE Nationals only.
Job Location: Abu Dhabi and Sharja
Position Type: Contractual ” Renewable”
Shift: Rotetional shifts
Language Proficiency: English- Arabic
Qualification: High School or Diploma or Bachelor’s graduate
Roles & Responsibilities
Develop product knowledge by keeping up to date with service and
product offerings as made available by Etisalat
Sales of Etisalat products and services in the Store Providing product and service information to the customers Proactively demonstrate services to customer Sell products and services to customers according to customer needs Ensure process adherence in all transactions Use range of tools and techniques available to structure and manage
different types of customers and close sales (internet, marketing
material, interactive areas and tools)
Ensure Retail Customer Journey is implemented as per Management Follow, ensure& adhere to WFM report Collect payments from customers in a secure and orderly manner Respond to customer enquiries, finding the correct answers by
consulting systems and other records
Assist subscribers in maintaining and updating customer accounts Assist subscribers with billing enquiries and collect payments against
bills
Handle issues and customer complaints, solving problems, logging
complaints in system and escalating the issues to Team Leaders if
Required
Adhere to Etisalat standards in all activities and tasks (Great Service,
Great Sales, Great Standards and Great People)
Manage inventory at point of sale, ensuring secure storage and
assisting in reconciliations
Handle and count cash and other payments, responsible for reconciling
payments against system records daily
Collect and verify required documentation, such as National ID, forms
and receipts as per TRA regulations